Refund policy

We have a 30-day return request period, which means you have 30 days after receiving your item to contact us regarding an eligible return.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging. You must also provide proof of purchase.

To request a return, please contact us at support@sonludo.com.

Returns must be sent to:

〒155-0033

Tokyo, Setagaya City, Daita 3-27-28

NEW BURY HILLS Room 210

Japan

Unless otherwise instructed. Items returned without prior authorisation will not be accepted.

Non-EU Orders

For orders delivered outside the European Union, returns and refunds are only accepted where:

• The item is defective or damaged; or
• An incorrect item was supplied.

All such requests are reviewed on a case-by-case basis.

European Union Orders

If your order was delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing a justification.

To exercise this right, the item must be returned in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is also required.

Unless otherwise required by applicable law, customers are responsible for arranging and paying for return shipping costs when exercising their 14-day right of withdrawal.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

• The item is defective;
• The item is damaged; or
• You received the wrong item.

Where a return is approved because the item is defective, damaged, or incorrect, Son Ludo will provide return instructions and, where appropriate, provide a prepaid return shipping label or reimburse reasonable return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

• Sale items
• Gift cards
• Personalised or custom-made products
• Perishable goods
• Hazardous materials
• Flammable liquids or gases
• Personal care goods where return is unsuitable for hygiene reasons

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or product, you may return the original item (where eligible under this policy) and place a new order separately.

Return shipping costs for such returns remain the responsibility of the customer unless otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact support@sonludo.com.